Last updated, May 2018
All information on this Web site, except User Account Services, is intended to be accessible to all visitors.
User understands that unauthorized attempts to upload or change information on this Web site are prohibited under the Computer Fraud and Abuse Act of 1986.
Use or modification of materials or information for commercial or profit-making purposes is not allowed and may violate the copyrights of Cal Water or third parties. Use of appropriate credits and proprietary notices are required on any information used for non-commercial and non-profit purposes.
The trademarks, service marks, logos, graphics, page headers, button icons, scripts, domain names, URLs, and other identifiers (“Trademarks”) used and displayed on this Web site are registered and unregistered Trademarks of the Group and others in the United States and other countries. No display or use of such Trademarks may be made without the express prior written permission of the Group or other trademark owner, as the case may be. You may not use any meta tags or any other “hidden text” utilizing the Group’s name or Trademarks without the express prior written permission of the Group.
The Web site may from time to time display links to web sites or electronic services sponsored by third parties. If you click on one of these links, you will leave the Group’s Web site and go to the Web site of the third party. In addition, in some cases, if you request certain content appearing on the Group’s Web site, you may be taken to a third party’s web site actually hosting the content. In certain instances, the third party’s content may be “framed” in such a way it appears you are still on the Group’s Web site. The Group is not responsible for the content or operation of third-party web sites or electronic services reached by virtue of such links or content, and the presence of such links or content does not imply the Group endorses or is affiliated with such web sites, services, or third parties, or any services or products they offer
The Web site may not be linked to in such a way that the pages of the Web site are displayed within a frame on a third-party Web site, or otherwise accompanied by advertising or other content not found on the Web site. The fact that a third party provides a link to the Web site will not in any way be or imply an endorsement agency, joint venture, or similar relationship between the Group and any such third party.
We request that you do not “deep link” to interior pages on the Web site.
No user or third party is authorized to use any software, bots, spiders, or other information-gathering devices or programming routines to monitor, copy, or otherwise “mine” information displayed on the Web site for display on or use with any Web site or service other than search engines.
The Group displays and distributes content, information, and certain services on the Web site supplied by third parties. The submitting third parties, and not the Group, are solely responsible for any advertisements, opinions, advice, statements, services, offers, data, information, content, or other materials that such third parties express or make available (“Third-Party Content”). The Group does not guarantee the accuracy, completeness, availability, quality, or usefulness or any Third-Party Content, and under no circumstances shall the Group be liable in any way for Third-Party Content, or for any loss or damage of any kind incurred as a result of Third-Party Content being posted or otherwise transmitted through the Web site of in connection with any of the Services.
If you believe any material on this Web site infringes a copyright, trademark, or service mark that you own or are authorized to protect, please notify us immediately. Send a “Notice of Infringement” to firstname.lastname@example.org and fax a confirming copy to (310) 325-3247. The Digital Millennium Copyright Act, 17 U.S.C. Section 512(3)(A) specifies required information.
Cal Water is firmly committed to user privacy. Any information that can be used to identify individual customers is collected only with user permission. This document discloses types of information collected, how information is collected, and addresses the end use of collected information.
Collected information includes your Internet service provider address, your browser type and plug-ins, pages visited, time of day you logged on, and your computer’s operating system. Raw data logs of the web server may be analyzed to determine general audience interests and Web site design requirements.
Sensitive customer information will never be stored on our web server or in cookies. Generally, customer information will only be used for Group purposes and will be treated with the same security precautions as data gathered by other means (e.g. telephone, written forms, mail-in information, etc.). As a general rule, information will not be given to outside entities, such as contractors, direct marketers, or other non-Cal Water public- or private-sector organizations except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it or in the good faith belief that such action is necessary to (i) protect and defend the rights and property of the Group and (ii) act in an emergency to protect the personal safety of our customers or the public.
California Water Service Group has created this security statement in order to demonstrate our firm commitment to security.
This site has security measures in place to protect the loss, misuse, and alteration of the information under its control. Please keep in mind, however, that no data transmission over the Internet or any wireless network can be guaranteed to be 100-percent secure.
As a result, we cannot guarantee the security of any information you transmit using our Web site, and you transmit such information at your own risk. Cal Water further does not assume responsibility for use or disclosure of your information that are the result of unauthorized or illegal access to our systems or those of our vendors or partners.
Secure Socket Layer (SSL) is a security protocol used for securing communications on the web. This protocol was originally developed by Netscape Communications and has now become an industry standard. A protocol is a set of rules or procedures. SSL security is implemented at any stage of the information-gathering process that requires personal information.
SSL technology takes a message and runs it through a set of steps that “scramble” the message. This is done so that the message cannot be read while it is being transferred. This “scrambling” is called encryption. When the message is received by the intended recipient, SSL unscrambles the message, checks that it came from the correct sender [“Server Authentication”], and then verifies that it has not been tampered with [“Message Integrity”].
Your browser will give an indication that SSL security is being used by showing an icon in the status bar area (e.g., a blue key or a closed lock icon) of your screen. See your browser’s documentation for more information.
The Group, its affiliates or subsidiaries, and their officers, directors, employees, agents, successors, or assigns, will not be liable to you or any third party for any indirect, consequential, incidental, exemplary, special, or punitive damages (including without limitation damages resulting from lost data, lost profits, or costs of procurement of substitute products or services) arising out of or in connection with the Web site or any of the services available on or through the Web site. In no event will the liability of the Group, its affiliates or subsidiaries, or their officer, directors, employees, agents, successors, or assigns, under any theory of liability (whether in contract, tort, strict liability, or otherwise) exceed $500, regardless of whether such parties have been advised of the possibility of such damages. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE DISCLAIMERS, EXCLUSIONS, OR LIMITATION IN THE PREVIOUS SECTION (“DISCLAIMER OF WARRANTIES”) AND THIS SECTION (“LIMITATION OF LIABILITY”) MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
You agree to defend, indemnify, and hold harmless the Group, its affiliates, and subsidiaries, and their officers, directors, employees, agents, successors, or assigns from any and all claims, liabilities, costs, and expenses (including reasonable attorneys’ and experts’ fees) arising in any way from your use of the Web site or the placement or transmission of any message, information, software, or other materials or content on or through the Web site by you or your representative.