CWSUS has chosen to work with HomeServe for several reasons: its commitment to and proven record of excellent customer service, its extensive experience in providing protection for emergency home repairs, and its successful implementation of similar programs with a number of water utilities throughout the country. Most importantly, HomeServe reports that it consistently achieves a customer satisfaction rate of 98%.
HomeServe provides optional emergency repair service plans to Cal Water residential customers for customer-owned utility equipment. Products include:
- Exterior Water Line Coverage
- Exterior Sewer/Septic Line Coverage
- Exterior Sewer/Septic Line Plus Coverage
- Interior Plumbing and Drainage Coverage
- Interior Electric Wiring Coverage
- Water Heater Coverage
- Cooling System Coverage
- Complete Comfort (HVAC) Coverage
As a part of the service programs it offers, HomeServe answers customer calls 24 hours a day and coordinates repairs with local licensed, bonded plumbing and HVAC contractors.
All of us at CWSUS are committed to ensuring that you receive the best possible service, and we believe that you will be well served by HomeServe.
For more information on these optional services offered by HomeServe to Cal Water customers, visit the HomeServe web site. If you are not a Cal Water customer, please call HomeServe toll-free at (888) 300-5031 for more information.
*These are optional, non-tariffed services, and customers are under no obligation to purchase services from HomeServe to receive water service from Cal Water. If you would prefer, you can opt out of receiving communications related to these services.