Home Emergency Insurance Solutions (HEIS)

CWS Utility Services (CWSUS), an affiliate of Cal Water and a subsidiary of California Water Service Group, has arranged for Home Emergency Insurance Solutions (HEIS) to provide optional extended services to Cal Water customers.*

CWSUS has chosen to work with HEIS for several reasons: its commitment to and proven record of excellent customer service, its extensive experience in providing protection for emergency home repairs, and its successful implementation of similar programs with a number of water utilities throughout the country. Most importantly, HEIS reports that it consistently achieves a customer satisfaction rate of 98%.

HEIS provides optional emergency repair service plans to Cal Water residential customers for customer-owned utility equipment. Products include:

  • Exterior Water Line Coverage
  • Exterior Sewer/Septic Line Coverage
  • Exterior Sewer/Septic Line Plus Coverage
  • Interior Plumbing and Drainage Coverage
  • Interior Electric Wiring Coverage
  • Water Heater Coverage
  • Cooling System Coverage
  • Complete Comfort (HVAC) Coverage

As a part of the service programs it offers, HEIS answers customer calls 24 hours a day and coordinates repairs with local licensed, bonded plumbing and HVAC contractors.

All of us at CWSUS are committed to ensuring that you receive the best possible service, and we believe that you will be well served by HEIS.

For more information on these optional services offered by HEIS to Cal Water customers, visit the HEIS web site. If you are not a Cal Water customer, please call Home Emergency Insurance Solutions toll-free at (888) 300-5031 for more information.

*These are optional, non-tariffed services, and customers are under no obligation to purchase services from HEIS to receive water service from Cal Water. If you would prefer, you can opt out of receiving communications related to these services.