Home Emergency Insurance Solutions

CWS Utility Services (CWSUS), an affiliate of California Water Service Company (Cal Water) and a subsidiary of California Water Service Group, has arranged for Home Emergency Insurance Solutions (HEIS) to provide optional extended services to Cal Water customers.*

CWSUS has chosen to work with HEIS for several reasons: its commitment to and proven record of excellent customer service, its extensive experience in providing protection for emergency home repairs, and its successful implementation of programs with a number of other water utilities throughout the country. Most importantly, HEIS reports that it consistently achieves an impressive customer satisfaction rate of over 96%.

Home Emergency Insurance Solutions provides optional emergency insurance coverage to Cal Water residential customers for customer-owned utility equipment. Products include:

As a part of the insurance programs it offers, Home Emergency Insurance Solutions will answer insurance-customer calls and coordinate repairs by licensed, bonded plumbing and electrical contractors.

All of us at CWS Utility Services are committed to ensuring that you receive the best possible service, and we believe that you will be well served by our new working relationship with Home Emergency Insurance Solutions.

For more information on these optional services offered by Home Emergency Insurance Solutions to Cal Water customers, visit http://www.homeemergencyinsurancesolutions.com.

*These are optional, non-tariffed services and customers are under no obligation to purchase services from HEIS to receive water service from Cal Water.